Procedure for professional complaints

1. Members of the public who have a complaint about the professional work of a Scrivener Notary and who are unable to resolve matters with the Scrivener Notary may then complain to The Scriveners Company.

The Company will also consider complaints made against former Scrivener Notaries and General Notaries who work with Scrivener Notarial firms.
Please write (but do not enclose any original documents) with full details of your complaint to the following address:
The Clerk
The Scriveners Company
HQS Wellington
Temple Stairs
Victoria Embankment
London WC2R 2PN
or by e-mail to: clerk@scriveners.org.uk

If you have any difficulty making a complaint in writing, please do not hesitate to telephone the Clerk of the Company for assistance on 020 7240 0529.

2. The Company will arrange for your complaint to be considered by a panel of 3 individuals who will be independent of the Scrivener Notary against whom the complaint has been made. The procedure is free to use and is designed to provide a quick resolution to disputes.

If the panel decides that the complaint raises serious possible issues of Notarial Misconduct, the panel will refer the matter to the Faculty Office as the Regulator of all notaries in England & Wales.

3. Finally, even if you have your complaint considered under the Scriveners Company’s Complaints Procedure, you may at the end of that procedure or after a period of eight weeks from the date you first notified the Scrivener Notary that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Tel : 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.