Procedure for professional complaints
The Company will also consider complaints made against former Scrivener Notaries and General Notaries who work with Scrivener Notarial firms.
Please write (but do not enclose any original documents) with full details of your complaint to the following address:
The Scriveners Company
London WC2R 2PN
or by e-mail to: firstname.lastname@example.org
If you have any difficulty making a complaint in writing, please do not hesitate to telephone the Clerk of the Company for assistance on 020 7240 0529.
2. The Company will arrange for your complaint to be considered by a panel of 3 individuals who will be independent of the Scrivener Notary against whom the complaint has been made. The procedure is free to use and is designed to provide a quick resolution to disputes.
If the panel decides that the complaint raises serious possible issues of Notarial Misconduct, the panel will refer the matter to the Faculty Office as the Regulator of all notaries in England & Wales.
3. Finally, even if you have your complaint considered under the Scriveners Company’s Complaints Procedure, you may at the end of that procedure or after a period of eight weeks from the date you first notified the Scrivener Notary that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:
If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.